In the Event of an Emergency

Serious medical or legal emergency abroad:

  • Call the local equivalent of 911
  • Contact the on-site program representative immediately
  • If away from the study abroad program location, contact the nearest U.S. Embassy or Consulate for guidance 

Contact the UNT Study Abroad Office:

  • The Study Abroad Office can be reached at +1 940-565-2207. 
  • The UNT Police Department can be reached after business hours at +1 940-565-3003. 
  • Be sure to let UNTPD know you are a study abroad student and they will forward your information to our office.

Contact the travel insurance provider:

Outside the USA: 1-630-694-9764
Inside the USA: 1-855-327-1414
Reference policy number GLMN04250965
Electronic Insurance Card
ACE Travel Assistance Brochure
ACE Travel Assistance Portal through AXA 

First-time users must enter the username and password below on the AXA Travel Assistance Portal.
You will be taken to a registration page where you can create your own username and password to access your personalized portal:
Group Username: medassist-usa@axa-assistance.us
Group Password: acea&h

Please Note: If you are a UNT faculty or staff member and the incident involves UNT students, you must fill out an Incident Report within 72 hours.